Playmat Dragon TCG MTG Pokemon Yu Gi Oh Lorcana Gundam

Shipping Policy

Note on Packaging: All items are shipped using our specialized 'Collector-Grade' method, which includes Mylar sleeves and rigid packaging (Box-in-a-Box method for larger items) to guarantee maximum protection against transit damage. Furthermore, all shipments use generic, plain packaging that does not disclose the contents, guaranteeing your privacy.

We are happy to ship our unique collection pieces to most countries around the world.

1. Order Processing Times

All orders are personally processed and packaged as quickly as possible by Sébastien.

Shipping Location: All orders are shipped from Quebec, Canada.

Processing Time: Orders are generally processed and packaged within 1 to 2 business days (24 to 48 hours). This time is dedicated to the meticulous protective packaging of your items.

Carrier Dependency: Please note that the processing and drop-off time is strictly dependent on the opening hours of Postes Canada and Purolator offices/depots.

Holidays: We do not ship on weekends or statutory holidays. Orders placed during these times will be processed and dropped off the next business day.

2. Shipping Options and Pricing

We offer several options to best suit your needs and budget, always ensuring your item is securely packaged.

Carriers: We offer shipping services via Canada Post and Purolator.

Fee Calculation: Shipping fees are calculated in real-time based on your address, the item's weight/dimensions, and the chosen service.

Transparency Note: You can verify the exact shipping costs in your cart before proceeding to checkout/payment.

Minimum Purchase: No minimum purchase is required to place an order.

Detailed Shipping Options:

Standard Mail (Economy Option): This option is available only for low-value, small items (such as single cards) to offer significant savings on shipping costs. Warning: This shipping method does not include a tracking number and does not offer insurance or protection against loss or damage in transit. We strongly recommend this option only for items you are willing to replace.

Certified Mail Delivery (Canada Post or Purolator): This option includes a tracking number and is mandatory for all Artbooks, Doujinshi, Figures, and high-value items. It always includes the standard insurance offered by the carrier, providing peace of mind.

3. Order Tracking

Tracking Number: For all certified mail shipments (including Purolator and Canada Post tracked options), a tracking number will be provided to you by email within 48 hours of your order being shipped. You will then be able to track your package directly on the carrier's website.

4. International Shipments (Customs Duties and Taxes)

We are happy to ship our products to most countries around the world.

If your order is being shipped outside of Canada: Buyer's Responsibility: Any customs duties, import taxes, brokerage fees, or other charges levied by your country or the carrier are the sole responsibility of the buyer at the time of delivery. We recommend checking with your local customs office for potential fees before placing your order.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.